Terms of Service

Effective Date: February 9, 2021   |   Last Updated: May 27, 2025

1. Acceptance of Terms

By accessing or using NS TechValley’s services, you agree to be legally bound by these Terms of Service, along with our Privacy Policy. If you do not agree, you must discontinue use of our services immediately.

2. Services Provided

We provide web hosting, mailer hosting, managed VPS hosting (including for safelist and viral mailer platforms), and design services. We reserve the right to modify, suspend, or discontinue any service at our sole discretion, with or without notice.

3. Account Responsibilities

You are responsible for maintaining the confidentiality and security of your account credentials. You agree to provide accurate and up-to-date information and are liable for all activities under your account.

4. Acceptable Use Policy

  • No hosting of adult, pornographic, hateful, violent, or illegal content is permitted.
  • No hosting of copyrighted material or content that violates intellectual property laws without proper authorization.
  • Illegal or abusive activities such as phishing, malware distribution, or spamming outside mailer-specific functionality are strictly prohibited.
  • NS TechValley reserves the right to suspend or terminate any account involved in prohibited activity, with or without notice.

5. Mailer Hosting & IP Reputation

Due to the high-volume nature of safelist and viral mailer platforms, maintaining IP reputation is inherently challenging. While we make every reasonable effort to protect and maintain high IP reputation, NS TechValley does not guarantee IP deliverability or sender reputation. Clients are encouraged to follow best practices and monitor delivery reports actively.

6. Payment, Billing & Refund Policy

  • All services are billed in advance and must be paid on time to avoid suspension or termination.
  • We do not offer refunds once service has started. However, if you experience a technical issue, we will work with you in good faith to resolve it.
  • If an issue cannot be resolved after reasonable attempts, we may offer a partial or full refund at our sole discretion.
  • Chargebacks or payment disputes may result in immediate termination of service.

7. Resource Usage & Fair Use

You agree not to exceed allocated server resources. Excessive usage that affects other clients or violates our resource policies may result in suspension, throttling, or additional charges.

8. Termination & Suspension

  • We reserve the right to suspend or terminate accounts that violate these terms, our acceptable use policy, or applicable laws.
  • We may remove illegal content or accounts involved in suspicious activity with or without notice.
  • You may cancel your services at any time by contacting our support team.

9. Limitation of Liability

Our services are provided “as is” and “as available.” NS TechValley is not liable for indirect, incidental, or consequential damages, including data loss or service interruptions. Clients are advised to maintain regular backups of all data.

10. Changes to Terms

We may revise these Terms at any time. Updated versions will be posted on this page. Continued use of our services constitutes acceptance of any changes.

11. Contact

If you have any questions about these Terms of Service, please contact us at hello@nstechvalley.com.